Privacy Policy

Effective Date: January 1, 2015

Austin Southwest Roofing ("ASW," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains what information we collect, how we use it, when we share it, and your rights regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Mobile phone number
Email address
Property address
Details regarding your roofing project or service request
Preferred method of communication
Any information you provide through our website, phone calls, emails, or text messages

We may also collect limited technical information, including your IP address, browser type, device information, and website usage data to help improve our website and services.

How We Use Your Information

We use your information to:

Respond to inquiries
Schedule inspections and appointments
Prepare estimates
Provide roofing repair and replacement services
Communicate regarding your project
Send invoices and payment information
Provide customer support
Improve our website and customer experience
Meet legal and regulatory obligations

We do not sell your personal information.

Who We Share Your Information With

We may share your information only with trusted service providers that help us operate our business, including:

Customer Relationship Management (CRM) providers
Scheduling software providers
Payment processors
Cloud hosting providers
Business text messaging providers
Email service providers
IT and technology support vendors

These providers are permitted to use your information only to perform services on our behalf and are contractually required to protect your information.

We may also disclose information if required by law or to protect our legal rights.

SMS Communications

If you provide your mobile phone number and request or consent to receive text messages, Austin Southwest Roofing may send SMS messages related only to your requested services.

These messages may include:

Appointment confirmations
Inspection reminders
Technician arrival notifications
Estimate updates
Project status updates
Requests for additional information
Billing and payment notifications
Customer support communications

Austin Southwest Roofing does not use SMS for advertising or promotional marketing.

SMS Consent

SMS consent may be obtained verbally, through our website forms, during an in-person appointment, or through another method in which you request or authorize text communications.

Providing consent to receive text messages is not a condition of purchasing our services.

Message Frequency

Message frequency varies depending on your project and communication needs.

Message and Data Rates

Message and data rates may apply according to your wireless carrier's plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message.

For assistance, reply HELP or contact us directly.

SMS Privacy

SMS consent is not shared with third parties or affiliates for marketing purposes.

Mobile opt-in data, SMS consent, and phone numbers collected for SMS communications will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes.

We may share your mobile phone number only with service providers that enable us to deliver the text messaging services you have requested.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Your Rights

You may request to:

Update your contact information
Correct inaccurate information
Withdraw your SMS consent
Request deletion of your personal information, where applicable

To make a request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date.

Contact Us

Austin Southwest Roofing

Phone: (512) 926-3039

Email: office@aswroofing.com

Website:https://aswroofing.com/privacy-policy/

Five-Star Reviews

Read Our Reviews

Austin Southwest Roofing has earned numerous positive reviews for our roofing services. Read reviews from our satisfied customers, then contact us today to learn how we can meet your roofing needs.

"Hands down the best roofing company in Texas. Installed a new roof and it looks amazing. Done quickly and professionally. No compromise on quality. Worked great with my insurance company too."

Bill A.

"From start to finish, they were professional, communicative, and truly went above and beyond to make sure everything was handled seamlessly. They were incredibly responsive, answered all of our questions, and made the entire process so much easier. It’s rare to find a company that not only does great work but also prioritizes customer service the way they do. Highly recommend!"

Haylee M.

"Austin Southwest Roofing has replaced four or five roofs for us over the years. They offer excellent communication, quality work, and professional and friendly customer service. They guided us through the insurance process and kept us updated every step of the way. Highly recommend Austin Southwest Roofing!"

Joyce G.

"What I thought was going to be a nightmare roof repair actually turned into a pleasant experience! They were easy to contact when I had a question, worked with my insurance to speed the repair process, and spoke with me throughout to ensure I understood the steps taken. I can whole-heartedly recommend them to any family or friends!"

Brian A.

"Austin SW Roofing has been my go to roofer for over two decades because of their professional quality service. As an insurance agent, I have also referred many of my clients to them over the years."

Blake S.

"This was the second time I hired this company to replace a damaged roof. The crew was able to replace the entire roof in one day. That included ripping the old roof off, replacing the flashing and underlayment and shingles. When they were done, they cleaned up everything so well one would never know they were there. They actually left my property looking better than when they arrived."

Kevin K.

Read All Reviews